Dushan Eranga

No:39/A · Muruthawala · Pasyala · 0716162052 · dushan_eranga@yahoo.com

A skilled and reliable System support Engineer having nearly two years of experience in IT systems and software applications. Performs with creativity, self-taught knowledge, team work and positive attitude to hard work.

Experience

Associate Engineer- System Support

OMAK Technologies

• Implement systems on clients’ sites and guide clients in order to have smooth operations.
• Research and identify solutions to software and hardware issues.
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved technical issues.
• Debug SQL stored procedures and functions which relates to sales reports and system operations.
• Proficiency of using tools and technologies such as SQL Server Management Studio, IIS web server, Fiddler, MS SQL, shell Scripting.
• Provide 1st, 2nd, and 3rd level support.
Worked On - Cloud based Restaurant POS System, Inventory Management System, Mobile and Tablet based POS System, Call Center System.

January 2018 - November 2018

Intern-System Support

OMAK Technologies

• Implement systems on clients’ sites and guide clients in order to have smooth operations.
• Research and identify solutions to software and hardware issues.
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved technical issues.
• Proficiency of using tools and technologies such as SQL Server Management Studio, IIS web server, MS SQL.
• Provide 1st and 2nd level support.
Worked On - Cloud based Restaurant POS System, Inventory Management System, Mobile and Tablet based POS System, Call Center System.

July 2018 - December 2017

Trainee Clerk

Damro Electronics Pvt LTD

• Coordinate electronics technicians.
• Log & prepare reports according to the failures of electronics items.
• Presenting report preditions and possible solutions in monthly meetings.

January 2014 - June 2013-

Education

Uva Wellassa University of Sri Lanka

Bachler of Science in Computer Science & Technology

GPA 2.78

April 2014 - December 2017

D.S.Senanayaka Central College, Mirigama.

GCE A/L – B(Physics) , C(Chemistry), C(Biology)
GCE O/L – Passed with 4As , 2Bs & 3Cs
2003 - 2011

Skills

Programming Languages & Tools
  • Languages – PHP, JavaScript, HTML/CSS, SQL, C++
  • Frameworks – React Native, Bootstrap
  • Electronics - PCB designing, Arduino prototyping
  • Tools - SQL Server Management Studio, IIS web server, XAMPP Server, Fiddler, Matlab, Arduino IDE, Autodesk EAGLE, Adobe premiere pro, Adobe Photoshop

Awards

  • Participated in “Deft-Coders Hackathon 2015”
    An algorithm based hackathon organized by the Computer Society of Uva Wellassa University.
  • Participated in “SAITM Robotics Challenge 2015 (SRC`15)”
    SAITM robotics challenge (SRC ‘15) organized by the Department of Mechatronics Engineering, Faculty of Engineering, SAITM.
  • Participated in “ACES Coders v5.0 Hackathon”
    An algorithm based hackathon organized by the Association of Computer Engineering Students Faculty of Engineering, University of Peradeniya.
  • Participated in “Third IEEE Electronic Design Competition for University Undergraduate Students 2016”
    An electronic schematic design competition organized by the IEEE Sri Lanka Section.
  • Participated in “Information Security Quiz 2016”
    Team UWU Black Eagles
    A Quiz competition held for the National Cyber Security Week 2016 at BMICH Colombo, Organized by Sri Lanka CERT and ICTA

volunteering

  • Committee member of IEEE Uva Wellassa University Student branch. (2016 - 2017)
  • Program Coordinator of “IEEE Sri Lanka Section annual get together 2016”
  • Organizing Committee member “Manusath Handa 2016” art festival of Uva Wellassa University. (Coordinator of “Bhawa Sankalana” Dancing Show)